Refund policy

RETURNS POLICY

  • You’ll have 15 days to return your order from delivery date.
  • We do not provide refunds for returns, this includes change of mind or incorrect size changes.
  • Your return will be issued in store credit for the full amount of your returned item/s.
  • All store credits are issued in United Arab Emirates Dirham, AED.
  • High value items with the security ribbon either damaged or detached will not be eligible for return.
  • Items marked a FINAL SALE cannot be returned unless faulty.
  • Accessories, Bodysuits, Lingerie and Swimwear are NOT returnable due to hygiene reasons.
  • If you have received a faulty item or you believe your order is faulty, please contact us immediately.
  • ILLUSION is not responsible for return shipping costs.
  • Any item(s) that do not meet the above conditions will not be eligible for store credit and will be recycled.

 

CONDITION OF RETURN

Please take care when trying on any products.

All garment/s must be returned: 

  • Unworn and unwashed.
  • With all original tags still attached.
  • In all correct and original packaging.
  • No smell of perfume, deodorant or washing powder.
  • All shoes must be returned in the original shoe box (as it was delivered to you) and must be tried on indoors/soft floor (no scuff marks).
  • Any item(s) that do not meet the above conditions will not be eligible for store credit and will be recycled.

 

EXCHANGE POLICY

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.